Return, Refund & Cancellation Policy
At E’Taara, every piece is crafted and packed with great care to ensure it reaches you in perfect condition. As products cannot be reused or resold once opened, assembled, installed, or used, we maintain a limited return and exchange policy.
However, we understand that transit-related issues can occasionally occur, and in such cases, we are committed to resolving them fairly and efficiently.
Damaged on Arrival
If your E’Taara piece arrives damaged, defective, broken, or with missing parts/items, please notify us within 3 days of delivery by contacting us at:
Email: info@etaara.in
Phone: +91 9910099960
Our team will guide you through the verification and resolution process.
Mandatory Unboxing Photos & Videos
For any claim related to:
* Transit damage
* Breakage
* Missing items
* Incorrect product delivery
* Packaging tampering
Clear unboxing photos and videos are mandatory.
We strongly recommend recording the complete unboxing process in one continuous video showing:
* The outer packaging
* Package condition and seals
* The product as it is first removed from the box
Please note that claims raised without proper unboxing proof or original packaging may not be eligible for exchange or refund, as we are unable to verify whether the damage occurred during transit or after delivery.
Exchange Procedure
Once your claim and supporting media are reviewed and approved, our team will assist you with the next steps for replacement or resolution.
Please retain:
* Original packaging
* Accessories
* Hardware
* Manuals or documents received with the product
These may be required for pickup or inspection purposes.
Conditions for Exchange
To qualify for an exchange:
* The product must be unused and uninstalled
* It must remain in the same condition as delivered
* It must be kept in the original packaging
E’Taara reserves the right to refuse exchange requests if the product appears:
* Used or installed
* Damaged after delivery/unboxing
* Mishandled or intentionally damaged
Refund Policy
E’Taara primarily offers replacement or exchange for approved damaged or defective products.
Refunds will only be issued if:
* The replacement product is unavailable, or
* The issue cannot reasonably be resolved through exchange
Approved refunds will be processed to the original payment method within 7–15 working days, depending on banking timelines.
For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s bank account after the required details are shared.
Once processed, transaction/reference details will be shared for confirmation.
Return Shipping
For approved transit damage or manufacturing defect claims, E’Taara will bear the return shipping and pickup costs.
However, in exceptional return cases approved outside the standard policy, logistics or courier charges may be applicable to the customer.
Non-Returnable Products
The following items are not eligible for return, exchange, or refund unless received damaged or defective:
* Customised or personalised pieces
* Made-to-order furniture
* Installed or assembled products
* Clearance or sale items
Cancellation Policy
Orders may only be cancelled before dispatch from our warehouse.
A payment gateway or processing fee of up to 2.5% may be deducted from cancellation refunds.
Once an order has been shipped, cancellations will not be accepted.
If a prepaid order is returned back after shipping due to refusal of delivery or unavailability of the customer, applicable shipping and handling charges may be deducted from the refund amount.
Approved cancellation refunds will be processed to the original payment method within 7–15 working days.
Policy Updates
E’Taara reserves the right to update or modify this policy at any time without prior notice.
Contact Us
If you have any questions regarding your order or this policy, please reach out to us:
Email: info@etaara.in
Phone: +91 9910099960
We genuinely value your trust and will always do our best to resolve genuine concerns with fairness, transparency, and care